Privacy Policy

The Addicted Mind LLC (doing business as Shame to Resilience)
Effective Date: January 22, 2024 | Last Updated: September 7, 2026

1. Introduction

The Addicted Mind LLC ("we," "us," or "our") is committed to protecting the privacy of our visitors and users. This Privacy Policy explains how we collect, use, and share your information when you visit our websites (including shametoresilience.com and theaddictedmind.com), listen to our podcasts, enroll in a program, opt in to text messages, or otherwise interact with us.

By using our websites or services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our websites or services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Information that identifies you personally, such as your name, email address, mailing address, IP address, and contact information.
Mobile Phone Number and SMS Consent: If you opt in to receive text messages from us, we collect your mobile phone number, the date, time, and source of your opt-in (including the consent language you agreed to), your message history with us, and any opt-out requests.
Program and Account Information: Information you provide when you enroll in a program, create an account, complete a form, or communicate with us, such as your username, program selections, and the content of your messages to us.
Payment Information: When you make a purchase, our third-party payment processors collect your payment card details. We do not store full payment card numbers on our systems.
Usage Information: Information about how you use our website or podcast, such as the pages you visit, the links you click, and the time you spend on our site.
Device Information: Information about the device you use to access our website or podcast, such as your device type, operating system, and browser type.

3. How We Use Your Information

We may use your information for the following purposes:

To provide, operate, and improve our websites, podcasts, programs, and services.
To personalize your experience on our website and in our programs.
To send you emails or newsletters about our podcasts, programs, and related topics.
To send you text messages you have opted in to receive, including appointment and session reminders, program updates, event announcements, and promotional messages from Shame to Resilience. You can opt out of text messages at any time by replying STOP.
To process payments and manage your enrollment and account.
To respond to your inquiries, comments, or requests.
To understand how our websites and services are used so we can improve them.
To protect the security and integrity of our websites, podcasts, and services.
To comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

We may share your information with the following third parties:

Service providers who help us operate our websites, podcasts, and programs, such as web hosting providers, email service providers, text messaging platform providers, payment processors, scheduling and course platforms, customer relationship management tools, and analytics providers. These providers are permitted to use your information only to perform services on our behalf.
Our related organization, Novus Mindful Life Family Counseling and Recovery, to facilitate our operations, programs, and training, as described in our Terms and Conditions.
Affiliate partners who help us promote our podcasts, subject to the limitation on mobile information below.
Advertisers and advertising platforms that help us promote our podcasts and programs, subject to the limitation on mobile information below.
Other third parties as required by law, to protect our rights or the safety of others, in connection with a business transfer, or with your consent.

Mobile information and SMS consent are never shared. Notwithstanding anything else in this Privacy Policy, we will not sell, rent, share, or disclose your mobile phone number, your text messaging opt-in consent, or any information collected through our text messaging program with any third party or affiliate for their marketing or promotional purposes. The categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share mobile information only with vendors and service providers who help us send text messages (such as our messaging platform provider), and only for the purpose of delivering those messages on our behalf.

We do not sell your personal information.

5. Text Messaging (SMS) Program

If you opt in to receive text messages from Shame to Resilience, the following applies in addition to the rest of this Privacy Policy:

What you receive: Recurring informational and marketing text messages, including appointment and session reminders, program updates, event announcements, and promotional offers, sent from 855-729-8328.
Consent: Your consent to receive text messages is not a condition of purchasing any goods or services or enrolling in any program.
Frequency and rates: Message frequency varies. Message and data rates may apply.
Opting out: Reply STOP to any message, or text STOP to 855-729-8328, to unsubscribe at any time. You will receive one final confirmation message.
Help: Reply HELP to any message or email support@shametoresilience.com for assistance.
Records: We keep a record of your opt-in (including the date, time, source, and consent language) and any opt-out requests so that we can honor your preferences and demonstrate compliance with applicable law.

Full email and text messaging terms are set out in Section 20 of our Terms and Conditions.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to track the activity on our website and podcast. Cookies are small text files that are stored on your device when you visit a website. We use cookies and similar technologies to remember your preferences, understand how visitors use our site, measure the effectiveness of our content and advertising, and personalize your experience.

We may also use third-party analytics and advertising tools (such as Google Analytics and social media pixels) that set their own cookies. These third parties have their own privacy policies governing their use of your information.

7. Your Choices

Cookies: You can control the use of cookies and other tracking technologies in your browser settings. Disabling cookies may affect some features of our website.
Email: You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any email we send you. We may still send you transactional or account-related emails.
Text messages: You can stop receiving text messages from us at any time by replying STOP to any message or by texting STOP to 855-729-8328. Reply HELP for assistance. Opting out of text messages will not affect email or other communications you have separately agreed to receive.
Access, correction, and deletion: You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the address in the Contact Us section below.

8. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, "CCPA"), gives you certain rights regarding your personal information, including:

The right to know what personal information we collect about you, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we share it.
The right to request that we delete your personal information, subject to certain exceptions.
The right to request that we correct inaccurate personal information.
The right to opt out of the sale or sharing of your personal information. We do not sell your personal information, and we do not share your mobile phone number or SMS consent with third parties for their marketing purposes.
The right to limit the use of sensitive personal information.
The right not to be discriminated against for exercising any of these rights.

To exercise any of these rights, contact us at duane@theaddictedmind.com or support@shametoresilience.com. We may need to verify your identity before responding to your request. You may also designate an authorized agent to make a request on your behalf.

9. Children's Privacy

Our websites, podcasts, programs, and text messaging program are intended for individuals aged eighteen (18) and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.

10. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Text messaging in particular is not an encrypted form of communication; please do not send sensitive personal, health, or financial information by text.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Records of text messaging consent and opt-out requests are retained for as long as required to demonstrate compliance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version of the Privacy Policy will be posted on our website with an updated "Last Updated" date. Your continued use of our websites or services after any change constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

The Addicted Mind LLC (Shame to Resilience)
Email: duane@theaddictedmind.com or support@shametoresilience.com
Text: 855-729-8328 (reply STOP to opt out, HELP for help)